HomeShield Pest Control LLC
SMS Terms & Conditions and SMS Privacy Policy
Last Updated: 09/09/2026
These SMS Terms & Conditions and SMS Privacy Policy (“SMS Terms”) describe how HomeShield Pest Control LLC (“HomeShield,” “we,” “us,” or “our”) may send text messages and other mobile communications to customers, prospective customers, and other individuals who provide a mobile telephone number to HomeShield.
By opting in to receive text messages from HomeShield, you agree to these SMS Terms. These SMS Terms are in addition to and supplement our Privacy Policy.
1. SMS Programs Covered by These Terms
HomeShield may send text messages for two general purposes:
Transactional and informational messages. These messages relate to your inquiry, estimate, appointment, service, account, billing, customer support, safety notices, technician arrival, access instructions, service reminders, re-treatment requests, or similar service-related matters.
Marketing and promotional messages. These messages may include special offers, seasonal promotions, reactivation campaigns, service recommendations, upsell opportunities, estimate follow-ups, review requests, and other promotional communications. Marketing text messages will be sent only where HomeShield has obtained any consent required by applicable law.
2. Transactional and Informational Text Messages
If you provide your phone number when requesting a quote, submitting a website form, contacting us, scheduling services, signing a service agreement, or otherwise communicating with HomeShield, we may contact you by text message about your inquiry, estimate, appointment, account, or services.
Message frequency will vary. Message and data rates may apply. You may opt out by replying STOP and may request help by replying HELP.
3. Marketing and Promotional Text Messages
HomeShield may send marketing and promotional text messages only if you separately opt in to receive them.
By checking a marketing SMS consent box, submitting a marketing opt-in form, or otherwise providing legally valid marketing SMS consent, you authorize HomeShield Pest Control LLC to deliver, or cause to be delivered, marketing and promotional text messages to the mobile telephone number you provide. These messages may be sent using an automatic telephone dialing system, automated messaging technology, artificial voice, or prerecorded voice where applicable.
Consent to receive marketing text messages is not required as a condition of purchasing any property, goods, or services from HomeShield.
Message frequency will vary. Message and data rates may apply. You may opt out at any time by replying STOP and may request help by replying HELP.
4. Separate Consent for Marketing Messages
HomeShield treats transactional/service communications and marketing/promotional communications separately. Providing your phone number to request a quote or service authorizes HomeShield to contact you about that inquiry or service relationship. It does not, by itself, authorize HomeShield to send marketing or promotional text messages unless you have separately opted in to marketing messages.
5. Opt-Out Instructions
You may opt out of text messages at any time by replying STOP to any HomeShield text message.After you reply STOP, we may send a one-time confirmation message confirming that you have been unsubscribed. After that, you should no longer receive text messages from the applicable HomeShield SMS program, unless you opt back in or unless another message is permitted by law.
You may also contact HomeShield directly to update your communication preferences:
Email: team@homeshieldpestcontrol.com
Phone: (833) 979-7378
6. Help Instructions
For help, reply HELP to any HomeShield text message.
You may also contact us at:
Email: team@homeshieldpestcontrol.com
Phone: (833) 979-7378
7. Opt-Out Processing Across Systems
HomeShield uses third-party platforms to manage customer communications, including systems such as FieldRoutes, Hatch, Smarter Launch, and similar service providers.
If you reply STOP to a text message sent through one platform, we will use commercially reasonable efforts to apply that opt-out across HomeShield’s relevant communication systems. Because some systems may synchronize through periodic data uploads rather than real-time integration, there may be a short delay before an opt-out is reflected across every system.
You may contact HomeShield directly at team@homeshieldpestcontrol.com or (833) 979-7378 to confirm or update your communication preferences across all systems.
8. Opting Back In
If you previously opted out, you may be able to opt back in by replying START where supported, submitting a new opt-in form, checking an applicable consent box, or otherwise providing consent through a HomeShield-approved opt-in process.
9. Message Frequency
Message frequency varies depending on your interaction with HomeShield, your service schedule, your account status, whether you have requested an estimate, and whether you have opted in to marketing messages. For example, you may receive more messages when scheduling a service, requesting a quote, receiving an estimate, responding to an open quote, or participating in a promotional campaign.
10. Message and Data Rates
Message and data rates may apply to any text messages sent or received, depending on your mobile carrier and plan. HomeShield is not responsible for any charges imposed by your mobile carrier.
11. Supported Carriers; Delivery Not Guaranteed
Message delivery is subject to your mobile carrier’s network availability and is not guaranteed. Mobile carriers are not liable for delayed or undelivered messages.
12. Mobile Opt-In Data and Privacy
HomeShield respects your privacy. We use mobile numbers, SMS opt-in records, and SMS communication history to provide services, communicate with customers, send authorized messages, manage opt-outs, maintain compliance records, and improve customer support.
HomeShield does not sell or share your mobile opt-in data or SMS consent information with third parties for their own marketing purposes.
We may share mobile opt-in data, SMS consent records, and message information with service providers that help us send and manage text messages, maintain customer records, process opt-outs, provide customer support, comply with law, or otherwise operate our business. These service providers may use the information only to perform services for HomeShield or as otherwise permitted by law.
For more information about how HomeShield collects, uses, discloses, and protects personal information, please review our Privacy Policy
13. Third-Party Platforms and Lead Sources
If you submit your phone number through a third-party lead-generation, advertising, referral, marketplace, or review platform, that platform’s own terms and privacy policy may apply to its collection and transfer of your information. HomeShield’s use of your information after we receive it is governed by these SMS Terms and our Privacy Policy. HomeShield will obtain any additional consent required by law before sending marketing text messages.
14. Eligibility
By opting in to receive text messages from HomeShield, you represent that you are the account holder or customary user of the mobile phone number provided and that you are authorized to consent to receive messages at that number. If your phone number changes or you are no longer the account holder or customary user of the number, please notify HomeShield promptly.
15. Changes to These SMS Terms
HomeShield may update these SMS Terms from time to time. The “Last Updated” date above shows when these SMS Terms were last revised.Updates will be posted on our website. Continued participation in a HomeShield SMS program after updates are posted constitutes acceptance of the revised SMS Terms, to the extent permitted by law.
16. Contact Us
If you have questions about these SMS Terms or HomeShield’s text messaging practices, please contact us at:
HomeShield Pest Control LLC
1501 S Harris Ct
Anaheim, CA 92806
Email: team@homeshieldpestcontrol.com
Phone: (833) 979-7378