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Customer Service

We're Here to Help Our Customers First

Already part of the HomeShield family? This is your direct line to our team, so you can get straight to the people who know your account.

At HomeShield, taking care of our existing customers is just as important as winning new ones. If you need to schedule a service, ask about your upcoming appointment, update your account information, or have a question about your treatment plan, this page will get you to the right place fast.

For the fastest response, reach our Customer Service team directly at 833-979-7378.

Why Our Customers Love Us

HomeShield Pest Control received an average rating of 5.0 out of 5 stars from over 8000+ reviews.

    Thank you Home Shield Team!!
    “My family has tried a few companies in the past but nothing compares to our experience with Home Shield. Every issue we had they handled, and quickly! We had rodent, spider and ant issues and they found the solution. My wife also prefers all organic products and they offered that option as well -- hard to find. Everyone is friendly and professional. The management team and accounting is top notch. I dealt directly with Mike Turner (manager) and he was incredibly thoughtful and helpful. Took time and answered all questions and made me feel confident in the process and outcome. Would recommend to friends and family. Thank you Home Shield Team!!”
    - Alex S.
    very professional company with good communication!
    “I contracted with HomeShield about a year ago to handle pest control on two properties. I would gladly recommend them as a reliable very professional company with good communication!
    - Carol Z.
    Excellent service
    “Excellent service. Very thorough and took the time to walk me through everything
    - Kimberly S.
    Another great service
    “Another great service by Carlos (Andres)...and trainee, Edgar.”
    - Elliot S.
    ’ve always had a great and transparent experience with HomeShield
    “My technician, Brandon, was very thorough and methodical on placement of a variety of traps, sprays, and dehydrators depending on the current need. He always walks through the home making note of entry points, areas of excess humidity, and helps me understand what it is he is using and what it is targeted for. I’ve always had a great and transparent experience with HomeShield and will continue being their customer in the years to come!”
    - Kristina N.
    Michael is always on time, polite, and professional
    “Michael is always on time, polite, and professional. He texts when he is on his way and once he arrives, so that we may make sure our dog is inside.
    - Dawn H.
    Professional
    “Professional and personable at the same time. Perfect mix
    - Ann
    Would recommend this company!

    Braden was my tech today. He showed up on time (within his window) and called beforehand so I wasn't sitting around all day, which I appreciate. He wore booties upon entering my home and was kind and courteous, knowledgeable and funny. Pretty much an easy experience. He was very thorough in his assessment. Noticed stuff I had missed. Pricing was very decent too. Would recommend this company!

    - Stina I.
  • NPMA
  • Pest Control Operators of California
  • GreenPro
  • BBB
  • EcoSmart